Spa Front Desk Receptionist Landsdowne Resort

Robin Hall Ramos
20703 Mandalay Ct., Ashburn, VA 20147 ï· (703) 618-0524 ï·


- Results-oriented Human Resources and Administrative professional with 15+ years of experience
- Specializing in the establishment and management of high-performance organizational systems
- Offering a unique blend of strengths including:
- Highly rated, administrative support for multiple senior leaders simultaneously
- Strong relationship skills and impressive front office presence
- Back office capabilities including competence in multiple database systems, employee documentation and compliance trained
- Proven track record in sales and relationship management


Front Office Administrator May, 2010 Present
- Serve as primary front and back office support for five divisions of Randstad (Randstad Finance and Accounting, Randstad Human Resources, Randstad Technologies, Tatum LLC, and The Mergis Group), one of the world’s largest staffing and HR service providers
- Established an office-wide system for organizing and managing a candidate pool
- Lead all candidates through comprehensive interview process including meet and greet, paperwork completion, interview scheduling, testing and background checks
- Manage Cisco multi-line phone system by handling all inbound calls including screening potential clients and candidates
- Responsible for candidate information management (Bullhorn) including data entry of confidential documentation (social security, tax, employment information), verification of all background check information, leading and tracking references and degree verification, and initiating new hire paperwork and tax forms
- Manage a pipeline of active temporary employees to maximize their continuous placement
- Plan and manage all office events including daily recruiting and executive sessions
- Coordinate Travel and Expense for senior leadership, serve as Office Liaison, and provide first level of support for IT operations and maintenance
- Expanded responsibilities five-fold over two years and continuously received performance ratings of “excels†and “exceedsâ€

Administrative Assistant October 2009 May 2010

- Served as the front office resource for DC area government contractor
- Managed phones, mail, filing, invoice posting, payroll hours and data management for executive staff

Owner/Operator August 2008 Present

- Established a business to meet the planning and organizational needs of business and residential clients
- Services include event planning, family care, storage design and reorganization, file and document organization, photo and memory album design, vacation planning, and emergency preparedness
- Created all infrastructure including website development, marketing, record keeping and tax filing
- For more information on R.O.W, please
ACSYS, INC. (now a Randstad Company) Reston, VA
Information Data Entry Analyst October 2007 January 2008

- Accurately entered over 3,000 candidate records from WebPass to Bullhorn as part of a larger data transformation project

National and International Director June 1997 February 2001

- Managed inbound inquiries for all 202 Sunrise Assisted Living facilities from various sources including 800# lines, dedicated customer service lines, web-based inquiries and other advertising
- Resolved over 300 customer inquiries daily by accurately capturing and forwarding all relevant information to the appropriate point of resolution, following up to ensure timely resolution, and maintaining accurate records
- Managed inbound sales inquires driven by advertising, local signage, and other Sunrise Assisted Living Marketing
- Served as contact for media inquiries, investor relations and other duties assigned by the Senior Vice-President of Marketing for Sunrise Management Services
- Promoted after a year of serving as Director of Community Relations Manager (CRM); primary responsibilities included managing salary survey data, compiling and analyzing competitive reports and marketing surveys, marketing and sales, and family liaison

Placement Counselor January 1996 June 1997

- Placed high quality child care with local families
- Managed the interview process for all applicants, analyzed customer needs, recommended appropriate family services, and resolved customer complaints and inquiries
- Made outbound sales calls on leads generated by advertising campaigns and targeted marketing lists

LEASING CONSULTANT June 1998 October 2005

- Served as a leasing consultant for several northern Virginia realty groups including R&B Realty Group/Oakwood Apartments, Capital Properties/Huntington Gateway, and LCP/The Lincoln at Tysons
- Named top Leasing Consultant with a 73% closing rate, 70% renewal rate, and 50% conversion rate at property consisting of 443 units, both unfurnished and furnished
- Awarded Top Leasing Consultant of the Year in 1990, selected from leasing consultants nationwide from over 40 properties with 100,000 units


Word, Excel, Power Point, Bullhorn, WebPass, Sage, Citrix Cisco Multi-line phone system, New Hire Paperwork Audit and compliance, First Aid Certified, Certified (WSI), Water and Safety Instructor Certified and Teaching lessons as well as Water Safety assistance

"The world always looks brighter from behind a smile!"😃

Warm Regards,

Robin H. Ramos

  • ID#: 75902
  • Location: Ashburn, VA , 20147

Don't Be Fooled

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