Help Desk/Support Specialist

 Gurjinder Kaur

21898 Green Stable

 Ashburn, VA 20147


Cell No: 703-629-0281


Objective:       An employment opportunity in Computer and Information System field in an entry-level position where I can use my skills in the best possible way for achieving the company’s goal.


  • Spread sheets

  • Excel command

  • Pivote Table

  • V lookup

  • Be able to do data organization

  • Data base management

  • Deep experience in office administration

  • Microsoft Office (Word, PowerPoint, MS Access, Excel, Visio,), Python, VMware,SQL.

  • Quick and active learner

  •  Developed Test Strategy and Test Plan and the Traceability Matrix to ensure that test cases reflect user needs for the Functional, User Interface, Performance, Usability and Security Requirements

  •  Executed Test Cases Manually to verify the actual results against expected results. 

  •  Used SQL Commands for backend Data Validation 

  •  Tested the application manually and reported the defects through the Test Director 

  • Familiar with Waterfall and Spiral Models 

  • Good knowledge in GUI testing, Functionality testing, System testing, Integration testing, Regression Testing. 

  • Good Knowledge managing Defect life cycle using defect tracking tools •, Developed/Maintained Test plans/Test cases, Black Box Testing, Smoke Box Testing, Defect tracking and reporting for both Manual and Automated Test environments. 

  • Excellent knowledge on Windows environments. 

  • Participated in reviewing the Test Plans and Test Case Templates for the functional testing. 

  • Documented Test plans and Test cases based on the solution definition documents and use case documents. 

  • Analyzed modules and designed Test scenarios and Test scripts in both Windows and UNIX environment. 

  • Involved in writing SQL Queries to check Data integrity

  •  Interacted with Business Analyst and developers for bug review using ALM. 

  • Good knowledge in creating and implementing flowchart, swim lanes, activity diagram, use case diagram.

  • Good Knowledge in writing Use case and test case.

  • Ability to successfully work within a team environment.

  • Excellent time management skills with leadership capabilities.

  • Creativity, leadership, self-confidence, critical thinking, collaboration.

  • Ability to multi-task, prioritize and can work alone with minimal and no supervision.




 Work Experience


Jan 2016 – Oct  2016

Service  Cordinator

Dulles Super Taxi LLC





  • Made a daily employee report to owner .

  • Reply the email for booking provide the conformation detail.

  • Attend the calls for booking and dispatching the calls.

  • Making weekly and monthly growth report in excel.

  • Maintain the office expensive and employee detail.

  • Update growth, profit, loss report send to owner.




Aug 2016 –Jan 2016


Macdonald (Part time )




  • Attending the customer.

  • Taking  order on front handling customer complaint.

  • Taking order on front




      Aug 2013 – Dec 2014


      (Finance company ) (India )

  • Made a daily administrative report to CEO .

  • Recorded documents and stock detail.

  • Answered email and calls and got quick alternative solution to caller.

  • Handled 500 branches making report submit to ceo.

  • Handled all vendor deal and payments .



      Aug 2011 – Aug 2012

      MIS consultant (India )


  • Maintain all modern trade data.

  • Maintain all sales officer sales report region wise and channel wise.

  • Made month end sale reports on ppt.

  • Made region wise, sales officer wise, channel wise, product wise sale report.

  • Access report from SAP.

  • Reply the consumer complains.

  • Reply all consumer queries.





Bachelor of Computer Applications  (2011)  


  • ID#: 137468
  • Location: Ashburn, VA , 20147

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