Brandon Hudson

Brandon Hudson


757.777.7118/bhhudson1989@gmail.com


 


Objective: Seeking a technical writer/proposal writer position within an IT based company in order to apply technical writing experience.


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Experience


  Abas USA Sterling, VA Training Operations Manager/Technical Writer                        June 2015- Present



  • Technical writer for all training documentation/new software developments for abas consultants as well as abas customers. Restructured the entire documentation process and database. Generated well over 1500 pages of documentation.

  • Facilitated new hire's training implementation process (Constructed standard onboarding procedure)

  • Analyzed trending client needs to develop new training programs or modify/improve existing programs. Created online training recordings with use of Camtasia and setup accreditation program.

  • Created promotional materials & ideas in order to shape and improve the image of the abas USA training program.

  • Built a strong understanding of Atlassian as well as JIRA Agile Ticketing System.

  • Managed and created over 20 different in house customer trainings and created hourly Friday trainings for employees.

  • Ongoing maintenance of training room computers, accompanying hardware and software


 


  Expedited Travel, Washington, DC Operations Manager                                              May 2013-July 2015



  • Remained stress free and made office decisions under high-pressure time constraints. Examined over one hundred applications in thirty minutes, in order to process and return passports within 48 hours.

  • Instructed new employees on passport operations in order to improve their organizational and time management skills.

  • Promoted after a year and managed multiple employees who each process over a hundred passports a day.


 


  DISH, Christiansburg, VA Customer Relationship Specialist                          March 2012- December 2012



  • Fielded 80-100 inbound calls per day from transferring agents and customers in regards to damages from installation and trouble service calls.

  • Employed sound judgment and kept composed under daily high pressure situations.

  • Promoted twice in 7-8 months due to exceptional performance and ranked Tier 5/5 Excellent nearly every month employed (Based on Handle Time, Customer Satisfaction Score, Quality Assurance and Repeat Rate)                                                                                     

  • Kept sales percentage, even with technical troubleshooting calls, above 10%


 


Education



  •   Radford University, Radford, VA

  •   B.A. in International Relations/Comparative Government Political Science, December 2011


 


Continuing Education-Online Courses



  • Introducing the Javascript Language

  • Foundations of IT Security: Core Concepts, Foundations of Cybersecurity, Foundations of IT Security: Operating System Security, Foundations of IT Security: Network Security, Practical Cybersecurity, IT Security Fundamentals


 


Skills/Leadership



  • Office 365 applications; Basic HTML/Javascript/Feature Oriented Programming knowledge

  • Public speaking and sales experience acquired through previous customer service positions

  • Utilize various training software in order to create in depth training program (Storyline, Camtasia, TT Knowledge Force)


 

  • ID#: 127435
  • Location: Ashburn, VA , 20147

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