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Director, NA Processor Account Management

Company Name:
Visa
Title: Director, NA Processor Account Management Location: VA-Ashburn
The Director role is an individual contributor position on the NA Processor Account Management team within the Client Support and Implementation (CSI) group. The team is focused on supporting acquirers, processors, vendors and gateways directly connected to Visa. The Director is responsible for driving new network capabilities and innovation to the client eco-system with the goal of enhancing the commerce experience. The Director will serve as primary contact and escalation point (available 24x7) for the client.
The person filling this position will be responsible and accountable for leading the successful day to day operations of the client to ensure client satisfaction, differentiate the Visa offering and drive Visa revenues.
JOB SCOPE
Management of Tier 1, global Processor that supports all Visa products and services and processes for Signature clients.
Provide exceptional support and act as advocate for client within Visa by educating and working with all Visa product and support teams.
Partner cross collaboratively to understand and prepare pro forma and commentary regarding variances, business drivers and influence product decisions.
Collecting, developing, and analyzing multiple concurrent business requirements and transferring the same knowledge to educate the client in the Visa requirements, product specifications and web requirements for both new products and enhancements to existing products.
Provide SME support for existing and future products and services to both internal and external audiences.
Develop and deliver presentations to both external and internal audiences.
Communicate with internal support and sales teams to educate, gather customer feedback, and resolve product issues. Coordinate with other departments to ensure delivery of high quality products (service levels, support, training and education).
Collaborate and lead interactions with functional areas such as business development, account development, IT development and support, QA, customer service, and operations to provide information and answers in response to the client's needs.
Serve as an escalation point for complex issues encounter by team members.
Act as a mentor and train team members.
Prepare and maintain detailed project plans, status reports, and issues logs.
Represent customer system and operational requirements to internal Visa organizations.
Responsible for own work flow assignments and must be able to take the initiative to resolve problems and meet deadlines.
Coordinate and influence internal Visa resources to ensure delivery on commitments.
Available to travel 20-30% of the time or as needed to support business (domestically or internationally - based on assigned client).
This is a leadership position without people management responsibilities. The Director position will be responsible for enterprise wide projects and initiatives introduced by the client and/or Visa.
Responsible for activities that enhance the Processor Team, including but not limited to: Dashboard reporting, data collection and analysis.
Represent Processor Team in various working groups and other Visa initiatives.
Bachelor's degree required; MBA or advanced degree preferred
Requires 12 years of experience in processing, product management or product development in the financial services industry, including prior experience supporting clients in a technical environment.
Specific processing industry experience required.
Canadian payments industry experience is a plus.
Highly motivated team member who easily cultivates effective relationships with senior executives and staff both inside and outside the CSI organization.
Possesses a keen understanding of the payments industry. Candidates would have a strong understanding of different payment types with a focus on third party processing.
A strategic and conceptual thinker with a high level of self-motivation and initiative.
Ability to effectively work independently and as part of a global team.
Strong analytical, planning and project management experience with strong problem solving capabilities.
Excellent oral and written communications skills and the ability to effectively work with client, internal partners and external vendors on strategic initiatives.
Negotiating skills with strong interpersonal skills to influence cross functional team decisions.
Demonstrated ability to work in a complex organization to determine business and customer needs and to build solutions to meet those needs.
Ability to work collaboratively across functions and levels within the organization to address client needs and solve problems.
Manage non-routine, complex processing and change requests, as well as tactical and strategic customer initiatives.
A critical aspect of this role is demonstrated experience and skill in managing relationships with senior-level executives and providing top-quality customer service.
Demonstrated expertise in MS Office (i.e., Excel, PowerPoint and Word).
Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind - making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa's sponsorships, including the Olympics and FIFA(TM) World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.
/ Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code/
Account Management Organization: Client Support Services Director, NA Processor Account Management VA-Ashburn 143099

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