Sr. Account Managers (Customer Service Managers)

Company Name:
Visa U.S.A.
Visa USA is a Visa company. Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visas sponsorships, including the Olympics and FIFA World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.
Visa U.S.A. Inc., a Visa Inc. company, needs Sr. Account Managers (Customer Service Managers) to provide strategic leadership and direction for delivery of pre- and post-sales services and support to clients/customers. Manages all facets of customer retention (CRM) including participating in resolution of customer concerns and defining and developing a customer contact strategy. Responsible for providing operational account management support to Canadian key clients, and their lines of business. Develop and maintain excellent client relationships. Act as a functional expert for clients processing and operational business, and provide insight and input within cross-functional Visa organizations for new or changing products and services, which may impact clients. Involved in complex problem management, and senior level management (internal and external) communication. Provide operational support to ensure both client and company are operating in most effective and cost-efficient manner, while managing costs, and increasing overall transaction performance (including authorization, clearing & settlement, and back office processing).
Employer will accept Bachelors degree in Economics, Accounting, Finance, Business, or related field, followed by five years of progressive, post-baccalaureate work experience in job offered or five years of progressive, post-baccalaureate work experience in a business-related occupation. Experience must include:
1. Ability to organize, conceptualize, and problem solve in a logical manner, according to business needs and priorities of a large international global payments company;
2. Customer focus with proven ability to establish productive working relationships with staff and management at all levels in a large global payments company environment;
3. Ability to set priorities and manage customer expectations, and work independently and as part of a global team for a large international global payments company;
4. Ability to demonstrate proven technical aptitude, with demonstrated ability to absorb technical information, and apply to business solutions, within the deadlines of business demands for a large international global payments company;
5. Proficiency providing technical and consultative support to external customers and identify business needs for a large international global payments company, and provide the best solution to meet those needs; and
6. Working knowledge of proprietary and non-proprietary office applications (including Microsoft Office), as applicable to the working environment of a large global payments company.
Apply online at www.visa.com and reference job number 142961.

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