Team Lead - Offline Processing Operations - Dayshift

Company Name:
Title: Team Lead - Offline Processing Operations - Dayshift
Location: VA-Ashburn
Other Locations: null
Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind - making sure that Visa isthe best way to pay and be paid, for everyone everywhere. This is our global vision and thecommon purposethat unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa's sponsorships, including the Olympics and FIFA(TM) World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers anuncommon opportunityto build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.
Shift starts at 6:00 AM MT/8:00 AM ET and ends at 6:00 PM MT/8:00 PM ET. Shift repeats every 2 weeks. Week 1: US Mon, Tue, Fri, Sat and Sun. Week 2: US Wed and Thu.
Job Summary:
TheTeam Lead - Offline Processing Operationswill be held accountable in the absence of the on duty manager. All incidents must be managed and escalated correctly and timely including critical issues that could potentially cause major financial impact for Visa if not managed and escalated correctly.
Preside independently over Visa core processing including (but is not limited to)
the global Clearing and Settlement system that clears/settles billions of dollars every day of the year
the various National Net Settlement systems
the Treasury system that involves the wire transfer of huge amount of money between Visa, issuers and acquirers as well as the California State EDD social benefits debit card reload system that assures beneficiaries funds will be available the next day by following documented support procedures to meet established service levels. Failure to meet these service levels can lead to significant financial penalties and substantial negative brand impact.
Monitor vigilantly all daily financial file transmissions and promptly resolve issues in accordance with established service levels.
Communicate effectively and succinctly to both client and internal senior management - up to and including the Technology EVP - throughout the incident management process and ensure that all written and verbal communications are delivered timely and accurately.
Assess accurately the impact of a critical/major incident in standard and non-routine situations and author communication for distribution to appropriate recipients within set time frames without guidance. Able to guide team members with their communications.
Work simultaneously and independently on multiple platforms including ticket queue, mailbox, alert console and phone calls.
Correlate critical alerts on monitoring platform with actual system outages.
Track and update all incidents in the incident management system, ensuring that documentation is thorough, accurate and meets ticket quality standards. Assist team members within the ticketing system as needed and review incident and problem tickets assigned to the team to ensure process compliance.
Review tickets for repetitive issues and collaborate with support teams to identify effective/sound solutions that will resolve these conclusively.
Collaborate with support teams to propose and participate in the implementation of process/procedure improvements to better the department and services provided.
Follow documented operations processes and resolution/escalation procedures.
Demonstrate analytical abilities in independently resolving complex problems that may not have fully documented handling procedures.
Demonstrate ability to create procedures for complex issues in collaboration with L2 support or SME to enable team members to resolve these issues in the future.
Generate a sense of urgency to complete work on time and inspire a strong commitment to achieving results
Proactively share resources and information and provide support to team members to achieve work objectives.
Embrace change and accept ambiguity.
Develop a working knowledge of Visa Inc.''s global consumers, clients (including merchants), and third party vendors.
Actively build partnerships across the organization to achieve business goals.
BS degree in Information Systems or CS or equivalent experience; typically requires a minimum of 5-7 years of experience in batch processing, preferably in financial services.
Excellent understanding of Open System environment (Unix, Windows & Linux).
Good business and technical knowledge of the Visa systems including network architecture, operating system and associated tools.
Has excellent communication, interpersonal and customer service skills.
Motivated and collaborative team member with demonstrated ability to work independently and bring initiative to a team members.
Must be able to multitask and prioritize work.
Strong analytical and practical problem solving skills.
Team Lead or prior supervisory experience with local and virtual teams preferred.
Must be able to work shifts as assigned -Shift starts at 6:00 AM MT/8:00 AM ET and ends at 6:00 PM MT/8:00 PM ET. Shift repeats every 2 weeks. Week 1: US Mon, Tue, Fri, Sat and Sun. Week 2: US Wed and Thu.
Position may be housed in CO or VA
Spanish speaking preferred, but not requiredComputer Ops
Organization: Technology

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