Workplace Hospitality Services Coordinator, AV Specialist
Come be a part of something bigger!Benchmark Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.
Here are just some of the great benefits we offer:
Full Time employees have access to Medical and Dental insurance to fit your needs Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) 401K match (Let us help you build your financial future) Companywide Hotel Room Discounts (Who doesn't love to get away) Paid Time Off Employee Assistance Program (We are here to support you) Employee family events (bring the kids!) Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few Many more, please inquire for more details This job will work out of the Verizon workplace in Ashburn, VAWhat you will have an opportunity to do:
BASIC FUNCTION:
A Community Manager is responsible for overseeing the operations, sets, and movement of the overall logistics of their assigned space/floor for office/desk and meeting spaces.
They manage the day-to-day floor execution of in-house meeting programs by ensuring events materialize 100% accurately as specified through the program agenda and BEO's, along with coordinating change management as well as the setup of audio visual equipment.
They provide all guests request and business service support; office supplies, printing/copying, shipping, technology assistance and troubleshooting etc.
in a professional and timely manner.
This position is also responsible for monitoring the office/desk space property assets and reporting needs throughout the day.
Is a role model of and is accountable to following our Mission, Core Values, First Priorities, Policies and Procedures.
WORK SCHEDULE:
Schedule and floor location varies based on client needs and business demands.
Qualifications:
EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE High School Diploma or equivalent; minimum 2 years experience in general office experience Excellent computer software knowledge of Microsoft Office, Google Suite, Video Conferencing platforms, and property related PMS system Excellent verbal and written communication skills Excellent organization skills; previous guest services experience and interpersonal skills; familiarity with basic office equipment, including fax and copy machines Excellent relationship skills and people building Strong technical ability to troubleshoot audio visual issues including video conferencing, audio, tablets, microphones, wireless peripherals, adapters, and basic consumer electronics wiring i.
e HDMI, VGA, etc.
Essential Functions:
Create an Environment of fun and teamwork through planned employee engagements.
Oversight & assistance in creating memorable guest experiences, as well as, anticipating guest and facilitator needs through event pre-walks and room checks Oversee Program Turn Activities and ensure smooth programmatic flow Acts as liaison between group contact and Virtual Planner Provide Room and AV orientations as needed Provides urgent Audio Visual support and ensures rapid resolution/troubleshooting and follow up Setup Audio Visual Equipment for meetings and events, including presentations, microphones, slide advancers, etc.
Assist with movement and placement (delivery) of program materials, including pre- and post-event prepping, shipping and storing, as assigned Assist with technical and logistical opportunities that arise in meeting rooms for both instructors and attendees, as assigned Confirm break, meal, receptions, and special event timing, as needed Daily communication with AV, Virtual Planner, Sr.
Community Manager, facilities, security, and catering partners, including Executive Assistance.
Walk your space throughout the day, interact with employees, gather their feedback, and assist with needs.
Monitor and report daily, weekly, and monthly space usage and occupancy.
Perform preventative maintenance and frequent technology tests in order to report potential issues to management and submit work tickets as needed Log all AV requests into daily CM activity sheet Distributes meeting/event peripherals such as easels, pads, markers, etc Maintain effective communication and positive relationships with all operating departments acting as a resource and appropriately delegating tasks as needed.
Follow up with all change requests to ensure accuracy and operational communication Be knowledgeable in simple A/V and IT functions to assist Verizon associates Fulfill and support guest needs throughout the day.
Services include but are not limited to copying, typing, physical and digital signage, nametags escort from building to building etc.
Provide information to guests relative to meeting services and office/desk assignments Review and manage daily office/desk space reservations and logistics Ensure daily that meeting, office/desk spaces are cleaned and ready prior to guest arrivals Send and deliver guest faxes/messages when appropriate Report all maintenance defects in the WOW or AYS ticket process and onsite communications.
Maintain par office supplies and monthly inventory Build and maintain a good relationship with Verizon associates and their partners Check and track all guest packages from purchasing/mailroom Maintain cleanliness of all assigned space and working area Review distribution of in-house reports to ensure consistency and completeness of information Attend weekly designated meetings Follow grooming standards maintaining a professional image in dress and mannerisms Post guest business-related charges on a daily basis Accurately maintain all group-billing files Coordinates vendors, obtains quotes, client contracts etc.
MARGINAL FUNCTIONS:
Perform other job functions as necessary to ensure property and company goals and guest expectations are exceeded.
ENVIRONMENT:
Please refer to the Position Analysis/Specifications for details.
What are we looking for?Benchmark Hospitality is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location.
This may differ in other locations due to cost of labor considerations.
Recommended Skills Audio Equipments Billing Change Management Communication Coordinating Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
Here are just some of the great benefits we offer:
Full Time employees have access to Medical and Dental insurance to fit your needs Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) 401K match (Let us help you build your financial future) Companywide Hotel Room Discounts (Who doesn't love to get away) Paid Time Off Employee Assistance Program (We are here to support you) Employee family events (bring the kids!) Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few Many more, please inquire for more details This job will work out of the Verizon workplace in Ashburn, VAWhat you will have an opportunity to do:
BASIC FUNCTION:
A Community Manager is responsible for overseeing the operations, sets, and movement of the overall logistics of their assigned space/floor for office/desk and meeting spaces.
They manage the day-to-day floor execution of in-house meeting programs by ensuring events materialize 100% accurately as specified through the program agenda and BEO's, along with coordinating change management as well as the setup of audio visual equipment.
They provide all guests request and business service support; office supplies, printing/copying, shipping, technology assistance and troubleshooting etc.
in a professional and timely manner.
This position is also responsible for monitoring the office/desk space property assets and reporting needs throughout the day.
Is a role model of and is accountable to following our Mission, Core Values, First Priorities, Policies and Procedures.
WORK SCHEDULE:
Schedule and floor location varies based on client needs and business demands.
Qualifications:
EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE High School Diploma or equivalent; minimum 2 years experience in general office experience Excellent computer software knowledge of Microsoft Office, Google Suite, Video Conferencing platforms, and property related PMS system Excellent verbal and written communication skills Excellent organization skills; previous guest services experience and interpersonal skills; familiarity with basic office equipment, including fax and copy machines Excellent relationship skills and people building Strong technical ability to troubleshoot audio visual issues including video conferencing, audio, tablets, microphones, wireless peripherals, adapters, and basic consumer electronics wiring i.
e HDMI, VGA, etc.
Essential Functions:
Create an Environment of fun and teamwork through planned employee engagements.
Oversight & assistance in creating memorable guest experiences, as well as, anticipating guest and facilitator needs through event pre-walks and room checks Oversee Program Turn Activities and ensure smooth programmatic flow Acts as liaison between group contact and Virtual Planner Provide Room and AV orientations as needed Provides urgent Audio Visual support and ensures rapid resolution/troubleshooting and follow up Setup Audio Visual Equipment for meetings and events, including presentations, microphones, slide advancers, etc.
Assist with movement and placement (delivery) of program materials, including pre- and post-event prepping, shipping and storing, as assigned Assist with technical and logistical opportunities that arise in meeting rooms for both instructors and attendees, as assigned Confirm break, meal, receptions, and special event timing, as needed Daily communication with AV, Virtual Planner, Sr.
Community Manager, facilities, security, and catering partners, including Executive Assistance.
Walk your space throughout the day, interact with employees, gather their feedback, and assist with needs.
Monitor and report daily, weekly, and monthly space usage and occupancy.
Perform preventative maintenance and frequent technology tests in order to report potential issues to management and submit work tickets as needed Log all AV requests into daily CM activity sheet Distributes meeting/event peripherals such as easels, pads, markers, etc Maintain effective communication and positive relationships with all operating departments acting as a resource and appropriately delegating tasks as needed.
Follow up with all change requests to ensure accuracy and operational communication Be knowledgeable in simple A/V and IT functions to assist Verizon associates Fulfill and support guest needs throughout the day.
Services include but are not limited to copying, typing, physical and digital signage, nametags escort from building to building etc.
Provide information to guests relative to meeting services and office/desk assignments Review and manage daily office/desk space reservations and logistics Ensure daily that meeting, office/desk spaces are cleaned and ready prior to guest arrivals Send and deliver guest faxes/messages when appropriate Report all maintenance defects in the WOW or AYS ticket process and onsite communications.
Maintain par office supplies and monthly inventory Build and maintain a good relationship with Verizon associates and their partners Check and track all guest packages from purchasing/mailroom Maintain cleanliness of all assigned space and working area Review distribution of in-house reports to ensure consistency and completeness of information Attend weekly designated meetings Follow grooming standards maintaining a professional image in dress and mannerisms Post guest business-related charges on a daily basis Accurately maintain all group-billing files Coordinates vendors, obtains quotes, client contracts etc.
MARGINAL FUNCTIONS:
Perform other job functions as necessary to ensure property and company goals and guest expectations are exceeded.
ENVIRONMENT:
Please refer to the Position Analysis/Specifications for details.
What are we looking for?Benchmark Hospitality is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location.
This may differ in other locations due to cost of labor considerations.
Recommended Skills Audio Equipments Billing Change Management Communication Coordinating Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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