INF - Technical Support Engineer (Ashburn, VA OR Campbell, CA)
Technical Support Engineer (Hardware and Software experience required) Ashburn, VA or Campbell, CA Direct Hire Pay:
$65-70K depending on experience We are working with a growing organization that needs a few Technical Support Engineer/Consultants.
The employee will be working through a ticketing system to resolve client issues with the hardware/software that they have purchased from the organization.
Requirements/
Responsibilities:
Ensure an excellent customer experience in close collaboration with our customers and partners Support our customers and partners to solve problems and ensure a noticeable top-level satisfaction Encourage the continuous improvement of our support quality and infrastructure.
Ability to handle break/fix support cases of 1st, 2nd and 3rd level Simulate customer problems in our Test environment and analyze programs on 1st and 2nd level Reports customers problems and recommends fixes to internal development teams Manage RMA cases (DOAs/ Repairs) and process replacements Support the continuous improvement and maintenance of our support infrastructure (knowledge base, support portal, support maintenance) APPLY NOW No third parties or C2C.
Estimated Salary: $20 to $28 per hour based on qualifications.
$65-70K depending on experience We are working with a growing organization that needs a few Technical Support Engineer/Consultants.
The employee will be working through a ticketing system to resolve client issues with the hardware/software that they have purchased from the organization.
Requirements/
Responsibilities:
Ensure an excellent customer experience in close collaboration with our customers and partners Support our customers and partners to solve problems and ensure a noticeable top-level satisfaction Encourage the continuous improvement of our support quality and infrastructure.
Ability to handle break/fix support cases of 1st, 2nd and 3rd level Simulate customer problems in our Test environment and analyze programs on 1st and 2nd level Reports customers problems and recommends fixes to internal development teams Manage RMA cases (DOAs/ Repairs) and process replacements Support the continuous improvement and maintenance of our support infrastructure (knowledge base, support portal, support maintenance) APPLY NOW No third parties or C2C.
Estimated Salary: $20 to $28 per hour based on qualifications.
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